Cars
Customer satisfaction is something all carmakers strive to achieve. The way each one chooses to improve and thus gain customer loyalty as well as a good reputation, differs among them.
- Oh, Big Brother; Jaguar-land Rover Wants Customer Data From U.s. Dealers
Jaguar Land Rover North America is requesting customer data from dealerships’ computer systems and threatens dealers who resist with financial penalties. In the worst-case scenario, some dealers worry that they will be legally liable if sensitive...
- General Motors To Close Roughly Half Of Its Canadian Dealerships
Following last Friday's announcement on the closure of 1,100 dealerships across the U.S. by fall 2010, General Motors is now telling approximately 42 percent of its Canadian dealers that they will lose their franchises next year. The U.S. automaker...
- Gm Sending Termination Notices To 1,100 Dealers Across The U.s.
Only a day after Chrysler LLC announced that it is shutting down almost 800 dealers or a quarter of its sales network, General Motors sent termination notices to 1,100 of its 6,000 dealerships on Friday. According to GM spokeperson Susan Garontakos, the...
- Chrysler Llc Shutting Down 789 Dealerships Across The U.s. By June 9
The latest development in Chrysler's ongoing saga is the elimination of approximately a quarter of its 3,181 U.S. dealerships by early next month. In a motion filed with the U.S. bankruptcy court, the American automaker said that it would shut down...
- New Mazda Web Features
"On average, a typical car buyer spends four hours at most dealerships buying a new car," "In a day and age when every hour counts in our busy schedules, we believe the new MSA program is the perfect tool." Words recently spoken by the man in charge of...
Cars
Chrysler Cuts Incentives and Penalties Strategy, Dealers Will Have to Rely On Sales and Service
Customer satisfaction is something all carmakers strive to achieve. The way each one chooses to improve and thus gain customer loyalty as well as a good reputation, differs among them.
In 2009, when the US automotive industry was in turmoil, the Chrysler Group initiated the Dealer Standards program.
It was Chrysler's way to make dealers improve their facilities and their customer satisfaction index. Large dealerships could be awarded as much as US$200,000 per quarter if they met the Pentastar’s standards, and receive penalties for failing to do so.
Read more »- Oh, Big Brother; Jaguar-land Rover Wants Customer Data From U.s. Dealers
Jaguar Land Rover North America is requesting customer data from dealerships’ computer systems and threatens dealers who resist with financial penalties. In the worst-case scenario, some dealers worry that they will be legally liable if sensitive...
- General Motors To Close Roughly Half Of Its Canadian Dealerships
Following last Friday's announcement on the closure of 1,100 dealerships across the U.S. by fall 2010, General Motors is now telling approximately 42 percent of its Canadian dealers that they will lose their franchises next year. The U.S. automaker...
- Gm Sending Termination Notices To 1,100 Dealers Across The U.s.
Only a day after Chrysler LLC announced that it is shutting down almost 800 dealers or a quarter of its sales network, General Motors sent termination notices to 1,100 of its 6,000 dealerships on Friday. According to GM spokeperson Susan Garontakos, the...
- Chrysler Llc Shutting Down 789 Dealerships Across The U.s. By June 9
The latest development in Chrysler's ongoing saga is the elimination of approximately a quarter of its 3,181 U.S. dealerships by early next month. In a motion filed with the U.S. bankruptcy court, the American automaker said that it would shut down...
- New Mazda Web Features
"On average, a typical car buyer spends four hours at most dealerships buying a new car," "In a day and age when every hour counts in our busy schedules, we believe the new MSA program is the perfect tool." Words recently spoken by the man in charge of...