Cars
Fiat is the brand in the alliance that's in trouble and Chrysler the one blossoming right now having increased its sales by 26 percent in 2011, yet Fiat-Chrysler CEO Sergio Marchionne is not happy about the latter's performance in J.D. Power’s December Sales Satisfaction Index study on customer experience at dealerships.
- Fiat-chrysler's Revised Product Plan Drops Chrysler And Dodge Models, Adds Alfas And Fiats
Fiat-Chrysler CEO Sergio Marchionne revealed on Wednesday, January 30, a revised version of the company's product plan for its seven of its mainstream brands in North America, including Chrysler, Jeep, RAM, Dodge, SRT, Fiat and Alfa Romeo. Under...
- Change Of Plans For Chrysler Group, Will Eliminate Duplicate Models, Hints At U.s. Market Delta
The product plan brewing continues over at the Fiat Group – Chrysler LLC alliance. Following the recent news on the Jeep and Alfa Romeo brands, the group's CEO Sergio Marchionne offered new details on Chrysler LLC's strategy. In an interview...
- U.s. Fiat Dealers Disappointed By New Decision To Delay Alfa Romeo's Return
American fans of the Alfa Romeo brand are not the only ones to be upset by the Fiat-Chrysler alliance's most recent decision to delay the scheduled return of the Italian automaker to the States. So are the company’s newly launched Fiat dealerships...
- Report: Fiat To Raise Chrysler Stake To 30 Percent Within The Next Few Weeks
Fiat SpA is planning to increase its Chrysler LLC Group stake to 30 percent in the next few weeks, according to insider sources quoted by Bloomberg news. The Italian company, which currently holds a 25 percent stake in Chrysler, will get an additional...
- Dodge May Sell Rebadged Alfas In The Us While Europe Could Get Dodge Models As Alfas
In an interview in New York on Wednesday, Fiat S.p.A. and Chrysler CEO Sergio Marchionne revealed that one of the first priorities of the partnership is to decide how to handle the Dodge and Alfa Romeo brands, which he sees as American and European counterparts....
Cars
CSI Marchionne: Poor J.D. Power Scores Means Chrysler Dealers Must Work on Customer Satisfaction
Fiat is the brand in the alliance that's in trouble and Chrysler the one blossoming right now having increased its sales by 26 percent in 2011, yet Fiat-Chrysler CEO Sergio Marchionne is not happy about the latter's performance in J.D. Power’s December Sales Satisfaction Index study on customer experience at dealerships.
The recent J.D. Power survey placed Jeep, Ram and Dodge in three of the bottom four places amongst the mainstream brands.
As a result, Sergio Marchionne wants Chrysler Group dealers to rapidly improve their Customer Satisfaction Index (CSI) scores if the company is to achieve its sales goals. He said that some dealerships’ salespeople weren’t acting properly, failing to make follow-up calls or treat customers “with the dignity they deserveâ€.
Read more »- Fiat-chrysler's Revised Product Plan Drops Chrysler And Dodge Models, Adds Alfas And Fiats
Fiat-Chrysler CEO Sergio Marchionne revealed on Wednesday, January 30, a revised version of the company's product plan for its seven of its mainstream brands in North America, including Chrysler, Jeep, RAM, Dodge, SRT, Fiat and Alfa Romeo. Under...
- Change Of Plans For Chrysler Group, Will Eliminate Duplicate Models, Hints At U.s. Market Delta
The product plan brewing continues over at the Fiat Group – Chrysler LLC alliance. Following the recent news on the Jeep and Alfa Romeo brands, the group's CEO Sergio Marchionne offered new details on Chrysler LLC's strategy. In an interview...
- U.s. Fiat Dealers Disappointed By New Decision To Delay Alfa Romeo's Return
American fans of the Alfa Romeo brand are not the only ones to be upset by the Fiat-Chrysler alliance's most recent decision to delay the scheduled return of the Italian automaker to the States. So are the company’s newly launched Fiat dealerships...
- Report: Fiat To Raise Chrysler Stake To 30 Percent Within The Next Few Weeks
Fiat SpA is planning to increase its Chrysler LLC Group stake to 30 percent in the next few weeks, according to insider sources quoted by Bloomberg news. The Italian company, which currently holds a 25 percent stake in Chrysler, will get an additional...
- Dodge May Sell Rebadged Alfas In The Us While Europe Could Get Dodge Models As Alfas
In an interview in New York on Wednesday, Fiat S.p.A. and Chrysler CEO Sergio Marchionne revealed that one of the first priorities of the partnership is to decide how to handle the Dodge and Alfa Romeo brands, which he sees as American and European counterparts....